Please read these terms carefully before placing an order.
By placing an order on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:
You must be over 18 to place an order for restricted products on the BEFIECRETAIL LTD website. By placing an order, you confirm that you are over the age of 18.
All orders received are subject to acceptance by BEFIECRETAIL LTD and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
All prices shown are inclusive of VAT at the prevailing rate.
If you wish to change your order, please do so via the My Account area of the website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.
Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order via the My Account area of the website. Please note that once orders have been 'assigned to production', they cannot be cancelled.
Our website uses a secure checkout system. However, in some cases, bank-related payment failures may occur, preventing us from accepting your order immediately.
Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.
For full information related to our delivery-related policies, please see our Delivery Information page. We offer various delivery options. We always do our very best to ensure your products arrive on your chosen date or within the expected time frame.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.
All of our products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute any product with an alternative product of a similar style and equivalent (or greater) value and quality. If you wish to discuss the substitution we have made, please contact our customer services team.
Although we do our best to ensure that this does not happen, on rare occasions, products may arrive at their destination damaged. If you receive such products, please contact us immediately so that we can arrange a replacement or a full or partial refund. The amount of partial refund will depend on the specific circumstances.
Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date. For quality issues we will require a photo clearly showing the problem.
All copy and images on this website are owned by BEFIECRETAIL LTD and protected by Copyright. Unauthorised infringement of copyright may result in legal action being taken against the offending party.
BEFIECRETAIL LTD
82 Lawrence Saunders Road
Coventry
England
CV6 1HD
Company Reg: 16397012